Privacy Policy
My Stripes Digital
Last updated: 18 April 2026
Effective date: 18 April 2026
Plain English Summary
Before the formal language — here's what matters:
- We respect your privacy. We only collect information that's necessary to provide our services.
- We don't sell your data. Ever. To anyone.
- We keep it secure. Industry-standard encryption and security practices protect your information.
- You're in control. You can request access to, correction of, or deletion of your personal information at any time.
- We comply with Australian law. We operate under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Who We Are
This policy applies to My Stripes Digital (ABN 81 972 900 602), including our website at mystripes.com.au and all products and services we operate.
In this policy, "we", "us", and "our" refers to My Stripes Digital. "You" and "your" refers to you, the user or visitor.
2. Information We Collect
2.1 Information You Provide
When you contact us, request a consultation, or use our services, we may collect:
- Your name and contact details (email, phone number)
- Business name and details
- Information you provide in enquiry forms or emails
- Project requirements and business needs you share with us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location (country/city level)
- Browser type and operating system
- Pages visited and time spent on the site
- Referring website or search terms
2.3 Cookies
Our website uses minimal cookies — primarily for essential site functionality. We do not use tracking cookies for advertising purposes. Third-party services embedded on our site (such as analytics) may set their own cookies. You can control cookies through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver the services you've engaged us for
- Communicate with you about your project or account
- Improve our website and services
- Comply with legal obligations
We will never use your information for purposes unrelated to the services we provide, and we will never sell your data to third parties.
4. How We Share Your Information
We may share your information only in the following circumstances:
- Service providers: Trusted third-party tools we use to deliver our services (e.g., hosting, email, project management). These providers are contractually bound to protect your data.
- Legal requirements: If required by Australian law, court order, or regulatory authority.
- With your consent: If you explicitly authorise us to share information with a named party.
We do not share your information with advertisers, data brokers, or unrelated third parties.
5. Data Security
We take the security of your information seriously. Our measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls limiting who can view your information
- Regular security reviews of our systems and practices
- Secure hosting with reputable, Australian-region providers where possible
No system is 100% secure. If we become aware of a data breach that affects your personal information, we will notify you and the relevant authorities as required by the Notifiable Data Breaches scheme.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or de-identify it.
- Enquiry data: Retained for up to 12 months after last contact, then deleted unless a project proceeds.
- Client project data: Retained for the duration of the engagement plus 7 years (for tax and legal compliance).
- Website analytics: Aggregated and anonymised; no individual records retained beyond 26 months.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information (subject to legal retention requirements)
- Complain if you believe we have mishandled your information
To exercise any of these rights, contact us at admin-mystripes@proton.me. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated via our website.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: admin-mystripes@proton.me
- Phone: +61 403 700 965
- Post: My Stripes Digital, 3-7 Hamilton St, Mont Albert VIC 3127, Australia